What is health score vs saved revenue?
A health score is an early warning from usage. Saved revenue is the dollar receipt after you act. A greener score is not proof you kept ARR.
Jide··1 min read
| Measure | Job | Unit |
|---|---|---|
| Health score | Catch who is fading | 0-100 |
| Alert | Interrupt so someone owns it | Work item |
| Saved revenue | Prove what you kept | Dollars |
The score starts the story. The dollars finish it.
Frequently asked questions
Is a better health score proof we saved ARR?
No. A health score can rise because one power user returned, thresholds changed, or usage spiked for a week. Saved revenue asks what money you kept after a real save.
Where do alerts fit?
Alerts interrupt the team when risk crosses a threshold. They are not proof of retention. An alert without an owner and next step is unfinished catch work.
How should I report both to leadership?
Show the catch (who was at risk and why), the save (what you did), and the prove (saved revenue for the window). Use NRR for portfolio health. Do not replace dollars with average score movement.