Privacy Policy

Account Information

Email address and company name when you create an account. We use this to manage your account and communicate with you about the service.

Product Usage Events

Data collected via our SDK about how customers use your product (page views, feature usage, user actions). This data is used to calculate customer health scores and identify at-risk accounts.

Customer Account Data

Account IDs, user identification, and company information you provide to track customer accounts and calculate health scores.

Health Score Data

Calculated health scores and risk indicators for your customer accounts. This helps you identify which customers need attention.

Usage Analytics

Aggregated, anonymous data about how you use the Customer Insights dashboard (page views, feature usage). No personal information is included in analytics.

Customer Health Monitoring

Product usage events help us calculate health scores for each customer account, so you can see which customers are thriving and which need attention.

Churn Prediction

We analyze usage patterns to identify at-risk accounts and send you alerts when customer health scores drop to critical levels.

Account Management

Your account information allows us to provide you with a personalized dashboard and communicate important updates about your customer accounts.

Product Improvement

Anonymous usage patterns help us understand what works and what doesn't, so we can improve the accuracy of health scores and alerts.

Supabase Infrastructure

Your data is stored on Supabase, which provides enterprise-grade security, encryption, and compliance with industry standards.

Data Isolation

Each vendor's data is completely isolated using row-level security. Your data is never mixed with other companies' information.

Encryption

All data is encrypted both in transit (when being sent) and at rest (when stored). Your information is protected at every step.

Limited Access

Only authorized project maintainers have access to the data, and all changes require approval. We don't share your data with third parties.

Product Usage Events

Raw product usage events are retained for 90 days to calculate health scores. Aggregated data is kept longer for historical health score trends.

Customer Account Data

Customer account information and health scores are retained while your account is active. You can request deletion at any time.

Account Information

We keep your email address and company information until you request deletion or close your account. You can unsubscribe from communications at any time.

Analytics Data

Raw dashboard usage logs are purged after 30 days. We only keep aggregated, anonymous metrics for product improvement.

Delete Your Account

You can delete your FirstDistro account at any time from your Profile settings. This will permanently delete all your data, including:

• All customer accounts and their data
• All product usage events
• All health scores and alerts
• All API keys and SDK configurations
• All user profiles

This action cannot be undone. Once you delete your account, all data is permanently removed from our systems. You will be signed out immediately after deletion.

Opt Out of Communications

You can unsubscribe from our emails at any time using the link in any email we send, or by contacting us directly.

Request Data Export

You can ask for a copy of all the personal data we have about you in a portable format.

Ask Questions

You can contact us anytime to ask questions about how we handle your data or to make any of the above requests.

Supabase

We use Supabase for database storage and authentication. Your data is stored securely on Supabase's infrastructure.

Stripe

We use Stripe for payment processing. Payment information is handled directly by Stripe and never stored on our servers.

Your Responsibilities

• You must obtain consent from your end users before collecting personal data via our SDK
• You must have your own privacy policy that explains how you use FirstDistro
• You are responsible for handling data subject requests from your end users
• You decide what data to collect and send to FirstDistro

FirstDistro's Role

FirstDistro acts as a data processor. We process data on your behalf to provide customer health insights. We do not use your customer data for our own marketing or purposes beyond providing the service.

Anonymous Tracking

You can use FirstDistro SDK without collecting personal data. Simply don't callfirstDistro.identify() with names or emails. You can still track events and calculate health scores using anonymous session IDs.