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Designed for every stage of your journey. Start your 14 day free trial today, no credit card required.
Free Trial
For teams getting started
- Full access for 14 days
- Unlimited accounts during trial
- Real-time health scoring
- Churn predictions
- No credit card required
Need more accounts? Additional accounts are $1.00/account beyond your plan limit.
Why choose FirstDistro?
| Feature | DIY Approach | Legacy CSM | FirstDistro |
|---|---|---|---|
| Setup Time | 6+ months | 3-6 months | 10 minutes |
| Real-time Health Monitoring | ❌ | ❌ | ✅ |
| Churn Prediction | ❌ Manual analysis | ⚠️ Limited | ✅ Real-time AI |
| Cost per Account | $500+ | $200+ | From $0.78 |
| Automated Alerts | ❌ | ⚠️ Limited | ✅ |
Looking for detailed competitor comparisons?
See how we compare to Gainsight, ChurnZero, and more→Frequently asked questions
How does the 14-day free trial work?
Sign up for free with no credit card required. You get full access to all features with unlimited accounts during your 14-day trial. When your trial ends, choose a plan that fits your needs or your tracking pauses until you subscribe.
What counts as a customer account?
A customer account is any unique account that sends at least one event during your billing period. If an account doesn't send any events in a month, it doesn't count toward your limit. You're only billed for active accounts.
What happens if I go over my account limit?
If you exceed your plan's account limit, additional accounts are billed at $1.00 per account. We'll notify you when you reach 80% and 100% of your limit so you can upgrade if needed. Your service continues uninterrupted.
Can I change plans later?
Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately with pro-rated billing. Downgrades take effect at the end of your current billing period.
How long does setup take?
Most customers are live within 10-30 minutes. Integration requires just a few lines of code with our SDK. Our platform automatically starts tracking customer events and generating health scores.
Do you offer annual billing discounts?
Yes! When you choose annual billing, you save approximately 20% compared to monthly billing. Annual plans are billed upfront for the full year.