Never lose a high-value customer silently again.

FirstDistro detects early churn signals and alerts your team before high-value customers quietly disappear.

or

See which accounts are about to churn — before they tell you

Synthwave AI was your $250K ARR customer. They went silent. Four weeks later, they canceled. Below is what your dashboard would have shown—if you'd been watching.

ALERT: Health Score Dropped to 45
Synthwave AI
lauren.king@synthwave.ai
$250K ARR
Last active: 12 days ago
No activity for 12 days (was highly active)
Last page visited: Billing Settings
Open support ticket: "How do I export my data?"
AI Recommendation

High-value account showing exit signals. Schedule immediate check-in call. Offer quarterly review and feature roadmap preview.

This alert fired 4 weeks before they canceled.

The Scenario

Your $250K customer, Synthwave AI, was highly active.

Then they went silent.

This is what your dashboard would have shown 4 weeks before they canceled.

Track user journeys. Know when they get stuck.

Define critical flows like team onboarding, first report, or feature adoption — and get alerted when customers get stuck.

firstdistro.com/experiences
Step 1 of 2

Experiences

Smart Suggestions for B2B SaaS
TO
Team Onboarding
Track when 3+ team members active
FA
Feature Adoption
Track key feature discovery
FR
First Report
Track time to first insight
See exactly the customer journeys you'll track before any events fire. No surprises.

Get alerted when high-value accounts get stuck.

When prospects stall in critical flows, alerts fire to Slack, email, or your CRM — so your team can intervene before they abandon.

firstdistro.com/integrations
GMAIL
🚨 Synthwave AI stuck in Team Onboarding (3 days)
Deal size: $250K ARRTrial day 5 of 14
SLACK
🚨 Enterprise trial stuck: Synthwave AI
Only 1 user active after 3 daysView Dashboard →
Attio
ATTIO
Task: Help Synthwave AI onboard their team
ACV: $250KDue: Today • Priority: Critical

Live in days — not a 6-month data project

From install to insights in minutes

Add FirstDistro to your site and start seeing customer health insights — no engineering backlog required.

1

Add one script tag

One line of code. Works with HTML, React, Next.js — any framework.

<script src="https://firstdistro.com/sdk/install/fd_your-token.js"></script>
2

We detect risk patterns

We monitor usage, engagement, and sentiment to surface early warning signals across every account.

3

Get alerts where you work

When risk appears, alerts fire to Slack, email, or your CRM — with AI recommendations.

Fits into how your CS team already works

Workflow preservation, not tech integration.

Slack
Available

Alerts where your team lives

Attio
Attio
Available

Relationship-aware signals

HubSpot
Coming Soon

Risk visible on the account

API & Webhooks
Coming Soon

No lock-in

Start today for free.

Designed for every stage of your journey. Start your 14 day free trial today, no credit card required.

Free Trial

$0

For teams getting started

  • Full access for 14 days
  • Unlimited accounts during trial
  • Real-time health scoring
  • Churn predictions
  • No credit card required
Most Popular

Growth

$99/month

Billed monthly

For growing teams

  • 150 customer accounts/month
  • Unlimited events tracked
  • Real-time health scoring
  • Predictive churn alerts
  • AI recommendations
  • Customer timeline
  • 365-day data retention

Scale

$249/month

Billed monthly

For larger organizations

  • 500 customer accounts/month
  • Unlimited events tracked
  • Real-time health scoring
  • Predictive churn alerts
  • AI recommendations
  • Customer timeline
  • 365-day data retention